If a gym doesn't have an active subscription after the 30 day free trial, it's probably because they don't have a credit card associated with their gym account. When that happens the gym subscription is auto-switched to a Member Pays plan. A Member Pays plan (as opposed to one of the Gym Pays plans) just means each individual member of the gym needs to set up their own paying subscription in order to regain access to btwb. If members suddenly complain about losing access to btwb, odds are a gym owner simply forgot to add credit card info before the 30-day trial expired.
How To Fix It?
No problem! Gyms can switch over to a gym subscription by logging back into the Admin Console, then by clicking on the "Subscription" link in the header menu.
Gyms can then use the "Upgrade" button to switch over to a btwb gym subscription. The gym will be charged for the tier matching the number of members they currently have in their btwb gym. Successfully subscribing to a gym subscription should once again give members access to btwb.